FAQ

Discover Movo

• What is MOVO?
• Where can I find a MOVO?
• When can I use MOVO?
• How much is MOVO?

Join Movo

• How does MOVO work?
• How do I get the MOVO App?
• Who can register for MOVO? / What is the minimum age required to ride a MOVO?
• Do I need a special type of license to ride a MOVO?
• How long does it take to validate my account?
• Am I insured?

Starting Your Ride

• How does the MOVO App work?
• How do I start the Movo?
• Do I need to wear a helmet?
• Do I need to wear gloves?
• The Movo is damaged, what do I do?

During Your Ride

• Can I take a passenger with me?
• Can I drive a MOVO outside the operating area?
• Can a friend drive the MOVO?
• What I have to do if I have an accident with a MOVO?

Ending Your Ride

• Can I temporarily park a Movo?
• Where can I park a Movo?
• How do I turn off the scooter?
• Where can I find the summary of my journey?

Payments

• How do I pay for my trips?
• Do I have to pay additional costs?

Legal

• Terms and Conditions
• Privacy Policy

What happens if...?

• What happens if I leave a helmet outside?
• What happens if my phone runs out of battery and I cannot finish the trip?
• What happens if my Movo gets stolen?
• What happens if my Movo runs out of battery?

Contact us

• 📝 Contact Form
• Contact us